Meet Susan – Your Innkeeper

Susan’s hospitality career started at the front desk of a small hotel in the late 1980s and has soared ever since. Over three decades she’s mastered every corner of the industry—front-office service, corporate sales, and high-end catering—while working with premier hotel brands and award-winning restaurants in Tampa–St. Petersburg, Orlando, and Jacksonville.

For nearly ten years she owned and operated a successful catering company in Jacksonville, earning a reputation for flawless events and inventive cuisine. When the pandemic disrupted large gatherings, Susan pivoted—partnering with several Florida bed-and-breakfasts to keep hospitality alive. Five years of hands-on inn work ignited her passion for the intimate charm of B&B life and led her to Blue Heron Inn, where she now brings her signature warmth, precision, and culinary flair as Innkeeper & General Manager.